Where hospitality meets healing.
About the role
Be the guide who warmly welcomes guests, supports retail, and coordinates bookings to create a seamless experience. With every touchpoint, you invite each guest on a journey of self discovery and self care. You keep services moving smoothly from arrival to checkout in a fast paced, team setting.
Nights and weekends are core to the role.
Our values
Holistic in our approach
Excellent in customer service
Authentic in ourselves
Reliable in our work
Thankful in our actions
We create joy by serving others and supporting our team.
What you will do
Retail and Reception
• Greet guests, check in, and guide them to the right services
• Answer phones, book and manage appointments using POS and scheduling tools
• Assist with retail sales, checkout, and product suggestions
• Keep the retail floor and cash wrap neat, clean, and organized to brand standards
Spa Host Support
• Escort guests to relaxation spaces and start saunas, steam, and salt room as needed
• Reset and tidy treatment and relaxation areas between services
• Restock linens and supplies, complete laundry, and maintain clean, safe spaces
• Communicate clearly with providers and the front desk to keep the day flowing
You bring
• Compassion, warmth, and clear communication
• Comfort with technology and learning new tools
• The ability to stay organized and switch smoothly between tasks
• Sound judgment and a steady service mindset
• Experience in spa or retail is preferred
Qualifications
• Able to stand, move between floors, bend, and lift as needed for extended periods
• Comfortable managing several tasks in a fast paced environment
• Collaborative and reliable team member
• Available for a flexible schedule that includes evenings, weekends, and holidays
Benefits
• Paid Time Off
• Merchandise and spa discounts
• Complimentary wellness services
• Earn in house rewards
Experience
• Sales or customer service, 1 year preferred
Shifts
We schedule three daily shifts.
AM: 9:00 am to 3:00 pm, Saturday 8:00 am to 3:00 pm
Swing: 11:00 am to 6:00 pm
PM: 2:30 pm to 9:30 pm
Availability for evenings and weekends is required. Sunday availability is a must.
Store and Spa hours
Mon, Wed, Thu, Fri: 10:00 am to 9:00 pm
Sat: 9:00 am to 9:00 pm
Sun: 10:00 am to 4:00 pm
Tue: Closed
About The Urban Muse
For over 22 years, The Urban Muse has been voted Best Day Spa in NJ. Our two-story holistic spa features two relaxation rooms, ten treatment rooms, two infrared saunas, three steam showers, a multi-person passive Salt room for holistic services, and a one-thousand-square-foot retail space. We are a team of forty-plus caring professionals dedicated to excellence and genuine hospitality.
SEND RESUME OR APPLICATION TO: MUSEINFO@THEURBANMUSE.COM