Dear outgoing, fun, and proactive Professional,

We currently have an extraordinary career opportunity open for someone ready to succeed on a team of multi-tasking, energetic, and tech-savvy people who focus on providing an exceptional retail and wellness experience to our customers in a holistic and supportive environment. 

As a result of our continuous growth, we’re seeking an experienced professional to join our Customer service team who shares our core values:

•  Holistic in our approach

•  Excellent in customer service

•  Authentic in ourselves

•  Reliable in our work

•  Thankful in our actions

Through these values, our team creates a culture that has fun by making others feel good. We leave our drama at the door but, you always know you have someone to support you when you need it the most. 

We also understand the importance of working nights, weekends, and especially Sundays to ensure that we are there when the customers are available. We help when a shift needs to be covered and the team needs us the most. We have the attitude that ‘we all win when we pitch-in.’ 

Do you yearn to be the very best at what you do and are a team player who provides customers with top-notch service in a nurturing and compassionate manner? Then now is the time to join our team!

Send your complete resume and letter telling us more about you – we want to know your goals and passions!

About Us

Over 18 years, The Urban Muse has been consistently voted the “Best Day Spa in NJ”. Our modern facility operates (Mon, Wed, Thu, Fri: 10am-9pm | Sat: 9am–9pm | Sun: 10am - 4pm | Tue: Closed) and features a two-story holistic spa offering 2 relaxation rooms, 10 treatment rooms, 2 Infrared Saunas, multi-person Salt room, 3 steam showers, and a 1,000 sq. foot retail space. The Urban Muse team is staffed with 50+ employees between the front and back of the house.

About You

• You are compassionate, outgoing, and dedicated to a high level of customer service and the ability to multi-task

• You have worked in a successful and high-paced spa and/or retail business, and must be available to work nights, weekends, and holidays.

• You can work with a motivated team, driving growth opportunities from retail sales goals to spa excellence and service.

• You have experience using POS and/or spa booking software

• You demonstrate sound decision-making ability for the best needs of the business, and top-notch customer service

• You have an eye for detail, a drive for efficiency and a heart for hospitality

• You are motivated and curious, volunteering for new challenges without waiting to be asked

RESPONSIBILITIES:

RETAIL | RECEPTIONIST

• Being knowledgeable about our spa services and retail products to assist clients on the retail floor

• Answering phones and scheduling spa appointments

• Greeting clients, checking clients in for service, and escorting clients to the spa

• Communicating with spa team when clients arrive

• Checkout clients for spa services and retail products

• Maintain the sales floor, cash wrap, and retail store environment to company standards of neat, clean, and organized for employees and customers to enjoy.

SPA HOST

• Greeting clients in a professional and positive manner to provide them a warm and welcoming experience

• Doing laundry (sorting, cycle through the washer and dryer, fold, and put away)

• Restocking and organizing spa products and supplies for spa use to ensure customers always have what they need in the spa

• Cleaning and setting up showers, Saunas and Salt room before and after client use

• Escorting clients to relax room, and starting the use of the steam/shower, salt room, or saunas.

• Having a strong eye for detail, maintaining spa (relaxation rooms, spa showers, salt room, saunas, and break rooms) to ensure the environment is safe and presentable for employees and customers.

• Understand and adhere to all company policies and procedures.

• other responsibilities may apply
  

QUALIFICATIONS:

• Being able to stand, go up/downstairs and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products, laundry, and spa equipment.

• Strong verbal and written communication skills specifically with; customers, sales leadership team, and associates.

• Ability to handle multiple tasks while working in a fast‐paced environment

• Demonstrated collaborative skills and ability to work well within a team.

• Proficient with technology.

• Available to work a flexible schedule to include evenings, weekends, and holidays.

BENEFITS:

Our employees and their well-being are important to us. The Urban Muse is proud to offer a variety of benefits to help support our employees:

• Opportunities for Health insurance

• Earn in house rewards

• Paid Time Off

• Merchandise and spa discounts

• Complimentary Wellness services

EXPERIENCE:

Sales | Customer service: 1 year (Preferred)

SHIFTS:

We have 3 shifts each day: AM Shift: 9am-3pm (Sat 8am – 3pm) | Swing Shift: 11am-6pm, | PM shift: 2:30pm – 9:30pm. We require availability for evening and weekends shifts (Sunday shift availability a must)

STORE | SPA HOURS

Mon, Wed, Thu, Fri: 10am - 9pm | Sat: 9am -9pm | Sun: 10am - 4pm

Tue: Closed

SEND RESUME OR APPLICATION TO: MUSEINFO@THEURBANMUSE.COM